How digital transformation enabled ZPIZ (Pension and Disability Institute of Slovenia) extremely fast adaption to the COVID-19 crisis

Present is always a result of our past activities. So our agility in the recent years mostly determined how prepared we would face new challenges, including the currently omnipresent COVID-19 crisis. We (ZPIZ – Pension and Disability Insurance Institute of Slovenia) – insure near to 1 million persons and pay pensions and other benefits to more than 630 thousand beneficiaries in Slovenia and 50 other countries. Our activities are diverse, they include more or less every resident and business in Slovenia.